Members directory

Afiniti

Afiniti is the world?s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing? uses artificial intelligence to identify subtle, valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability. Afiniti operates throughout the world, and has measurably driven billions of dollars in incremental value to its clients. Afiniti has over 150 deployments in major enterprises across a range of sectors, including telecommunications, insurance, financial services, hospitality and healthcare, and has optimized more than 600,000 agents and 700 million customers. Afiniti?s technology continually learns and improves, analyzing 1.3 million interactions every day to refine its pairings.

Automat

Conversational AI has existed in one form or another since 1966, but for most of its history it has been in the background, doing customer service ?dirty work? and providing experiences that usually just irritated users. With today?s advances in deep learning and other forms of AI, there?s a new opportunity to apply this technology to marketing and commerce. It?s taken center stage in how the world?s leading brands acquire customers and nurture stronger relationships with them. This is Automat?s mission, and with a founding team that boasts a combined 50 years of experience in Conversational AI, we?re bringing to bear the expertise and pedigree that?s needed to realize its full potential.

BryterCX

With BryterCX, formerly ClickFox, organizations achieve significant ROI while creating better customer experience. BryterCX Journey Management Suite transforms omnichannel event data into a clear map of customer behaviors and journeys. Companies can monitor and measure their true customer journeys against key benchmarks to identify friction and quickly remediate issues to improve customer satisfaction, optimize frontlines and increase digital containment. BryterCX has helped the world?s leaders in banking, insurance and utilities transition from a siloed focus on channel analytics to enterprise-wide alignment around customer journeys.

Clarabridge

Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers.

DigitalGenius

DigitalGenius is the AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers? objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI you?ve been waiting for.

Frame AI

Frame AI is an early warning and continuous monitoring system that operationalizes Voice-of-Customer. By consolidating and enriching data across help desks, call center, CRM, and other channels, Frame AI identifies emerging themes driving customer relationships and operational costs, and makes them immediately actionable. CX teams use Frame AI to identify the ?why? behind customer outcomes, so that they can scale what works well, and limit the impact of what does not. Frame was founded in 2016 and is backed by top venture capital firms including FirstMark Capital, Greycroft Partners, and G20 Ventures.

Gainsight

Gainsight?s innovative customer-centric technology is driving the future of customer success. The company?s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do.

Intercom

Communication has changed for people. It?s changed for businesses, too. Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle?across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Medallia

Medallia?s mission is to help companies win through customer experience. The world?s best-loved brands trust Medallia?s Experience Cloud?, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Growing quickly, with a global footprint that spans Silicon Valley, Austin, Washington D.C., New York, London, Paris, Sydney, Buenos Aires, and Tel Aviv, here, we value people for each of the aspects that make them whole.

NGDATA

NGDATA helps brands in data-driven industries, such as financial services, telecom, utilities and hospitality, to drive connected customer experiences. Our AI-powered CDP and Digital Transformation Services put people at the center of every business via Customer DNA, which continuously learns from behavior to deliver compelling experiences for brands across the globe. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific. For more information, please visit www.NGDATA.com.

StrategyBox Growth Partners

StrategyBox is the worlds fastest growing customer journey mapping platform. We put the customer data - from Shopify, Social, Web Analytics and Influencer platforms of omni-channel retail companies in one place. Then, using AI, we tell marketers what to do next to: - Drive up sales - Improve Average order value - Improve Lifetime value - Decrease marketing waste On average we automate the 1200+ hours spent annually on manual marketing reporting and drive up click through rates by 20%. StrategyBox integrates with 150 solutions leverages by the world's leading Marketing, Sales, Customer Support teams.

Zendesk

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide.