Members directory

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Amelia

Interactive chat from Ipsoft

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Certainly

Certainly is a Conversational AI Platform made for ecommerce and customer service. Through our next-generation technology, companies are able to deliver exceptional experiences and scale their growth. Our mission is to fix how companies communicate digitally with people. Change it back to being on human terms. Unsilo Your Company. Embrace the Conversational Era. The world has changed. Messaging is the preferred way for people to connect with brands. It’s a fundamental shift in behaviour and Certainly is here to help you evolve with your customers & employees. The Certainly conversational AI software connects seamlessly across the platforms you run your business on. From customer care, sales, marketing to community, HR and management, it’s your new conversational interface that turns any user interaction into a frictionless, convenient & relevant user experience. Why Certainly? Bot heroes from SMBs, Enterprises and Startups in more than 15 countries are using Certainly conversational AI, bots and automation as ways for people to connect easier with their companies. It not only improves customer experiences and drive organisational efficiency, but also clears the way for more meaningful dialogues between the companies’ employees and customers. We believe this will ultimately improve people’s lives and that is why we’re on a mission to spearhead this evolution. Try Certainly for free or schedule a demo and let one of our specialists walk you through the opportunities.

Conversica

Conversica is a leading provider of Intelligent Virtual Assistants for business, helping organizations augment their workforce to attract, grow and retain customers. The flagship Conversica? Sales AI Assistant helps companies find and secure customers more quickly and efficiently by autonomously contacting, engaging, qualifying and following up with leads via natural, two-way conversations. Employed by more than 1,600 companies worldwide, Conversica?s AI Assistants are built on a proven and patented platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages.

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Heyday AI

Heyday is a Canadian software company that specializes in conversational AI, and we’re on a mission to make shopping online feel more personal and frictionless. Using our AI-powered virtual assistant, live chat, video shopping, shoppers can get the same interactive, conversational experience online as they do in-store — whether they’re looking to browse, buy, or get support. Taking advantage of our AI chatbot's sophisticated natural language processing (NLP), smart conversation routing, and unlimited scalability, retailers like Lacoste, Decathlon, Dynamite, and Garage Clothing use Heyday to accelerate online sales, shorten customer support queues while lowering costs, and deliver a truly omnichannel shopping experience.

Liveperson

LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship ? a conversational relationship ? with their millions of consumers

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Mainstay

At Mainstay, we believe one conversation can spark a brighter future. Our Engagement Platform makes it easy for colleges and businesses to start and measure conversations that drive action at scale. From our rigorous research methods to our Behavioral Intelligence framework — everything we do is designed to help people take the next step toward achieving their goals.

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Manychat

ManyChat empowers businesses to create Facebook Messenger bots for marketing, sales, and support, helping to grow ROI and revenue. We power more than 400,000 businesses all over the world to have 1B+ monthly business-to-customer conversations.

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Moveworks

Moveworks is revolutionizing how companies support their employees — with the first AI platform that makes getting help at work effortless. Using advanced conversational AI built for the enterprise, Moveworks gives employees exactly what they need, from IT support to HR help to policy information. Our platform allows customers like DocuSign, Broadcom, and Western Digital to move forward on what matters. Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion. We’ve been named to the Forbes AI 50 list for three consecutive years, while earning recognition as the Best Chatbot Solution at the 2021 AI Breakthrough Awards. Above all, we’ve built an AI company that puts people first, which is why both Inc. and the San Francisco Business Times called Moveworks one of the Best Workplaces of 2021.

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Orbita

Orbita’s award-winning, HIPAA-compliant conversational AI platform powers voice and chat solutions for healthcare and life sciences organizations that improve patient engagement, increase clinical efficiency, and improve outcomes. Customers include innovative organizations like Mass General Brigham, Mayo Clinic, Amwell, Yale New Haven Hospital, Cancer Treatment Centers of America, University of Chicago Medicine, and others. Partners included Cognizant, Deloitte, Pariveda, and ServiceNow.

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Pyx Health

What is Pyx Health? Pyx Health is leading the solution to Loneliness and Social Isolation through technology and human connection. Research has found that Loneliness increases mortality rates and annual patient treatment costs at similar rates to many chronic diseases. By combining compassionate technology with timely human interventions, Pyx Health offers patients and healthcare providers an innovative, scalable solution that effectively addresses this U.S. health epidemic. Pyx Health is helping people feel better while lowering costs for employers and healthcare providers. Our Story In 2016, Pyx Health CEO Cindy Jordan watched as a loved one’s physical and mental health declined rapidly from stable to high risk. While caring for them, Cindy learned about gaps in healthcare and the pervasive Loneliness and Social Isolation epidemic affecting vulnerable populations. Frustrated by the lack of care, Cindy vowed to wage a war on loneliness and was determined to create an impactful solution marrying technology and compassionate human interventions; in 2017, the Pyx Health app was born. Today, while Cindy’s work is far from done, 93% of Pyx users report feeling healthier, and health plans have seen significant reductions in costs for Pyx patients.

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ServiceAide

Serviceaide is a leader in intelligent service and support. Serviceaide's vision is to transform service management, across ITSM, ESM and Customer Service. Serving customers around the world, Serviceaide applies breakthroughs in artificial intelligence, machine learning and natural language processing to deliver better experiences, provide enhanced self-service and empower service owners. Serviceaide transforms service through digital labor conversations, automation and knowledge.

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Skelter Labs

Skelter Labs is a strong engineering-driven technology company founded in November 2015 by a team of AI experts. We provide core technologies in conversation and hyper-personalization under the ‘AIQ’ product family. As a technology provider, Skelter Labs’ priority is to create value for businesses by making existing solutions work better with practical applications in AI. As one of the fastest growing startups in Korea, Skelter Labs consists of over 70 global talents with top academic and professional backgrounds including Google, Samsung, LG and KAIST AI Lab. We are working on engineering, product management, UX design and marketing along with the founder & CEO Ted Cho, an artificial intelligence expert who previously was Engineering Site Director at Google Korea before founding Skelter Labs.

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Talview

Talview believes every person deserves the right to realize their full potential both academically and professionally. That’s why thousands of recruiters and educators in more than 120 countries trust Talview to reimagine, humanize, and democratize their large-scale recruiting and credentialing processes. We do this with an end-to-end, AI-powered hiring and proctoring solution that unifies how organizations screen, interview, and assess top candidates and learners while ensuring a simple, engaging experience for everyone. From the testing centre to the office to the home, Talview helps customers easily and effectively manage resume screening, interview scheduling, assessments, video interviews, and exam proctoring from any device. With Talview, our customers discover a world of untapped talent.

Ultimate.ai

ultimate.ai is the leading customer service automation platform. We use deep learning to transform how people work in customer service. Solutions like ours are driving the wave in intelligent CRMs. ultimate.ai's proprietary deep learning technology enables customer service automation in all languages. Automate first-line customer contact across chat, email and social; increase agent productivity by over 30% for complex cases; and continuously learns to improve the quality of automated and assisted support. For our enterprise clients, we lower costs and significantly boost customer experience. For the agents, we improve job satisfaction and provide freedom to focus on what really matters: the customer. In short: we help businesses scale their customer service with artificial intelligence.

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UneeQ

UneeQ's intelligent digital human platform makes digital conversations more human. As companies invest in digital and chatbots, very often the connection between man and machine lacks the human touch needed to create meaningful impact. UneeQ (formerly FaceMe) enables companies to reimagine the customer experience through a conversational platform designed around leveraging the ‘human touch’ to create amazing customer experiences. UneeQ Digital Humans enable companies to realise immediate and meaningful experiences for their customers at scale. As an AI company, we use machine learning and deep tech to solve challenging technical problems. UneeQ Digital Humans (Avatars) can see, hear and remember customers – personalising with memory and empathy to radically improve customer experience. Their ‘human’ senses enable them to listen and respond with empathy. They offer a superior customer experience across website, mobile, branch, VR/AR, TV, phone, e-mail and text; simultaneously unshackling staff to add value where it matters. Find out more at digitalhumans.com

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Whisbi

Whisbi’s Live Engagement Platform helps brands maximize website value and convert more web visitors into customers by engaging & guiding them at every step of the customer journey. Our platform combines, live video, chat, voice, web/content sharing, and chatbot. We are transforming Digital Sales & Marketing through differentiating online customer experiences that improve Live Engagement and increase sales conversion. Whisbi has been shortening sales cycles for large enterprises for over ten years, by delivering Live Engagement solutions that engage customers in the exact moment a sales decision occurs. Our customers are global companies in Telco, Auto, Insurance and Retail, among others, who want to create winning omni-channel customer experiences online. Whisbi’s all-in-one, software-as-a-service gives Marketeers the opportunity to add a layer of interactivity and personalization to their websites and online marketing campaigns while enabling Sales and E-Commerce executives to increase their conversion rate quicker and more efficiently than ever before.

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Zaion

Zaion is the European expert in augmented customer relationship solutions. Thanks to a unique and innovative Callbot technique, Zaion places the voice at the heart of rich and emotional exchanges. Thanks to AI, we analyze and answer everyone's needs. Zaion callbots automate high volume conversations and help human agents on a daily basis. Zaion revolutionizes customer experience with voice and artificial intelligence.